NASA SEWP VI: A-TLS, LLC

SEWP VI Contract Overview

NASA Solutions for Enterprise-Wide Procurement VI is a multi-award Government-Wide Acquisition Contract administered by the NASA Information Technology Procurement Office. SEWP provides Federal agencies and authorized users a streamlined path to acquire mission-critical information technology, communication, audio visual, and related solutions and services.

A-TLS, LLC holds a Category B award for enterprise-wide ITC/AV service solutions.

About A-TLS LLC

A-TLS, LLC is a small-business joint venture delivering federal technology solutions across application modernization, cloud services, cybersecurity, DevSecOps, data analytics, artificial intelligence, enterprise architecture, digital government, IT operations, and mission-support services.

Under NASA SEWP VI Category B, A-TLS provides enterprise-wide ITC/AV service solutions supporting multiple departments, locations, customers, and field offices.

Category B: Enterprise-Wide ITC/AV Service Solutions

Category B supports large-scale requirements involving multiple departments, locations, customers, and/or field offices for a Federal agency. Services may be performed at Government and/or contractor locations worldwide, as specified in each order.

How to Obtain a Quote

Government customers should use the NASA SEWP Quote Request Tool to issue Requests for Quote, Requests for Information, and Market Research Requests and to support fair opportunity. Before issuing a formal request, A-TLS may provide general capability information, scope clarification, and assistance identifying appropriate Category B technical areas.

1. Define the enterprise requirement. Identify mission objectives, users and locations, technical scope, service levels, security and privacy requirements, Section 508 needs, period of performance, contract type, and evaluation criteria.
2. Confirm Category B scope. Ensure the requirement is enterprise-wide and services-based. Identify any ancillary hardware or software and explain why it is integral and necessary to the solution.
3. Submit the request through the SEWP Quote Request Tool. Select the appropriate Category B competition group and upload the statement of work, instructions, and attachments.
4. Request A-TLS pre-solicitation assistance. Before issuing a formal request, customers may contact Dave Roels at 830-200-9999 or droels@togiaklogistics.com for general capability information, scope clarification, and assistance identifying the appropriate Category B technical areas. For an active SEWP request, customers may provide the SEWP request number, due date, agency, scope, place of performance, requested contract type, security requirements, and submission instructions. A-TLS will provide its formal response through the NASA-prescribed process. Formal responses to requests issued through the NASA SEWP Quote Request Tool will be submitted through the Contract Holder Only Page (CHOP). A courtesy copy may be provided only when permitted by NASA procedures and only after the identical response has been uploaded through the required SEWP process.
5. Evaluate and place the order. The ordering agency evaluates responses and issues the order in accordance with agency procedures and FAR 16.505. A-TLS will not begin performance, fulfillment, purchasing, or delivery until the NASA SEWP PMO has processed the order, assigned an SCN, and transmitted the processed order to A-TLS.

Recommended customer information package

• Agency and ordering-office contact information
• SEWP QRT request number and response deadline
• Statement of work or performance work statement
• Enterprise scope, locations, users, interfaces, and dependencies
• Security, privacy, supply-chain, and Section 508 requirements
• Required service levels and acceptance criteria
• Contract type, period of performance, and options
• Travel, transition, Government-furnished property/information, and facility access
• Ancillary product list and explanation of why each product is integral and necessary
• Quote validity period and requested delivery or start date
• Applicable Category B group
• SEWP request number
• Whether direct communications are authorized in the request
• Required response-submission method
• Any classified, sensitive, CUI, or secure-transmission instructions

Access the official NASA SEWP tools page.

Fair Opportunity Clause

The following is the operative language from Section A.1.13 of the SEWP VI Terms and Conditions. The contract and applicable FAR provisions control in the event of any inconsistency.

Contractors will be provided a fair opportunity at the individual order level as appropriate per FAR Part 16.505(b), including the SEWP RFQ tools. No documentation for the order selection is required to be submitted with the order. All such documentation is to be maintained by the issuing procurement office.

The Contractor shall not market, quote or otherwise offer for sale, any IT Solutions not listed under this contract, until the said solutions are included in the SEWP database of record, and available to all Government end-users.

If the Government issues a Request For Information (RFI) as part of market research, the Contractor may provide items not yet listed on their SEWP contract as part of a market research quote if:

1. all such items are clearly marked as not yet available on their SEWP contract; and
2. the contractor submits a technology refreshment request to add those products to their contract.

If the Government issues a Request For Quote (RFQ) or a Market Research Request (MRR), the Contractor may only respond with items available on their Contract and the price of each item shall be no greater than the price in Attachment F SEWP database of record at the time the quote is issued. If the Contractor has insufficient items on their contract to fully respond to the Formal RFQ, the Contractor must respond with a No Bid.

Unless the RFQ specifically allows for partial quotes, the Contractor must respond fully to all requirements specified in the RFQ.

When submitting a quote to a government end-user, the contractor must clearly state the length of time the quote is valid. The contractor shall honor any order submitted within the stated time period of a quote.

When responding to an RFI or RFQ issued from the NASA SEWP RFQ on-line quoting system, the Contractor must respond as outlined in Attachment C: Contract Holder User Manual (CHUM).

Contract Holders are prohibited from using Government information posted on the NASA SEWP Contract Holder Only Page, such as RFQs, RFIs, etc., for purposes other than proposing on SEWP requirements. This includes Contract Holders providing third parties with SEWP information and requirements for the purpose of assisting companies, that are not SEWP Contract Holders, with providing unsolicited proposals to meet agency requirements already posted to the NASA SEWP RFQ on-line quoting system.

Installation, Warranty, Support, and Post-Delivery Policies

Sales and Support Contacts

Resolving a Problematic Order

1. Initial Support Contact

   Customers experiencing an order, performance, delivery, invoice, acceptance, warranty, technical-support, software-support, or post-delivery issue should first contact:

   Dave Roels
   Warranty, Technical, Software, and Post-Delivery Support
   830-200-9999
   droels@togiaklogistics.com

   Please provide the agency name, ordering office, agency order number, SEWP Control Number, affected service or deliverable, issue description, mission or business impact, urgency, actions already taken, and requested resolution.

2. Program Escalation

   If the issue is not resolved at the operational level, escalate to:

   Dave Roels
   SEWP Program Manager
   830-200-9999
   droels@togiaklogistics.com
3. NASA SEWP Escalation

   If additional assistance is required after escalation to the A-TLS SEWP Program Manager, A-TLS will coordinate with the NASA SEWP Program Management Office as appropriate.

   NASA SEWP Customer Help Desk
   301-286-1478
   help@sewp.nasa.gov
   NASA SEWP Order Submission and Processing
   sewporders@sewp.nasa.gov

How to Contact NASA SEWP

Official Resources

• Aderas Homepage
• Togiak Logistics
• NASA SEWP official homepage
• NASA SEWP VI information and award updates
• NASA SEWP tools, including the Quote Request Tool
• NASA SEWP fair opportunity information
• U.S. Access Board Revised Section 508 Standards

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